Terms & Conditions – FreshCo.ng

Welcome to FreshCo.ng. These Terms & Conditions govern your use of the FreshCo.ng website, mobile applications, marketplace services, and related platforms.

By accessing or using FreshCo.ng, you agree to be bound by these Terms & Conditions. If you do not agree, please discontinue using our services.

1. About FreshCo.ng

FreshCo.ng is an online marketplace that connects customers with products and sellers. The platform enables users to browse, purchase products, and access related shopping services.

FreshCo.ng may operate as a marketplace where products are supplied by FreshCo.ng or third-party sellers.

2. User Eligibility

To use FreshCo.ng, you must:

• Provide accurate and complete information.

• Be legally capable of entering into agreements.

• Use the platform only for lawful purposes.

• Maintain the security of your account information.

Users under the required legal age may only use FreshCo.ng under the supervision of a parent or legal guardian.

3. Account Registration

Some FreshCo.ng features may require account registration.

You agree to:

• Provide correct personal information.

• Keep your login details confidential.

• Notify FreshCo.ng of unauthorized account access.

• Accept responsibility for activities under your account.

FreshCo.ng reserves the right to suspend or terminate accounts that violate these Terms.

4. Products & Listings

FreshCo.ng works to ensure product information is accurate. However:

• Product descriptions, images, and prices may occasionally contain errors.

• Product availability may change without notice.

• Colors, sizes, and appearances may vary slightly from displayed images.

FreshCo.ng reserves the right to correct errors, update information, or cancel orders affected by incorrect listings.

5. Orders & Purchases

When you place an order:

• You agree to provide accurate delivery and payment information.

• Orders are subject to product availability.

• FreshCo.ng may accept or decline orders when necessary.

• Order confirmation does not always guarantee final acceptance.

FreshCo.ng may cancel orders due to:

• Product unavailability

• Pricing errors

• Suspected fraud

• Policy violations

6. Payments

Customers agree to pay all applicable charges, including:

• Product prices

• Delivery fees

• Applicable taxes or charges

Payments must be completed through approved payment methods provided on FreshCo.ng.

FreshCo.ng does not store customers' complete payment card details unless handled through secure payment providers.

7. Delivery

FreshCo.ng provides delivery services through available logistics options.

Delivery times may vary depending on:

• Customer location

• Product availability

• Seller processing time

• External circumstances

FreshCo.ng is not responsible for delays caused by events outside reasonable control.

8. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Customers must follow the stated procedures and timelines for eligible returns.

FreshCo.ng reserves the right to review and approve refund requests.

9. Seller Marketplace Terms

Where third-party sellers are involved:

• Sellers are responsible for product accuracy and quality.

• Customers may interact with sellers through FreshCo.ng systems.

• FreshCo.ng may assist in resolving disputes.

FreshCo.ng does not guarantee the actions of independent sellers but works to maintain marketplace standards.

10. User Responsibilities

Users must not:

• Use FreshCo.ng for illegal activities.

• Provide false information.

• Attempt to hack, disrupt, or damage the platform.

• Upload harmful files or malicious content.

• Abuse promotions or discounts.

• Attempt fraudulent transactions.

Violation may result in account restriction or termination.

11. Intellectual Property

All content on FreshCo.ng, including:

• Logos

• Text

• Designs

• Images

• Website features

• Branding

belongs to FreshCo.ng or respective owners and may not be copied, reproduced, or used without permission.

12. Privacy

Your use of FreshCo.ng is also subject to our Privacy Policy.

We may collect and process information necessary to:

• Provide services

• Process orders

• Improve customer experience

• Communicate with users

13. Limitation of Liability

FreshCo.ng shall not be responsible for:

• Loss caused by misuse of the platform.

• Delays caused by third parties.

• Incorrect information provided by users or sellers.

• Issues arising from products supplied by independent sellers beyond FreshCo.ng's control.

FreshCo.ng will make reasonable efforts to maintain a reliable and secure platform.

14. Suspension & Termination

FreshCo.ng may suspend or terminate access if a user:

• Violates these Terms.

• Engages in fraudulent activities.

• Misuses the platform.

• Creates risks for other users.

15. Changes to These Terms

FreshCo.ng may update these Terms & Conditions from time to time.

Updated terms will be published on this page, and continued use of the platform means acceptance of the changes.

16. Governing Law

These Terms & Conditions shall be governed by the laws of the Federal Republic of Nigeria.

Any disputes shall be handled according to applicable Nigerian laws.

17. Contact Information

For questions or support:

FreshCo.ng
Website: FreshCo.ng
Email: support@freshco.ng
Phone: 07054443019

Thank you for choosing FreshCo.ng — your trusted online shopping platform.