Return & Refund Policy – FreshCo.ng

At FreshCo.ng, we want every customer to have a smooth and satisfactory shopping experience. This Return & Refund Policy explains the conditions under which customers may request a return, replacement, or refund for products purchased through our platform.

By placing an order on FreshCo.ng, you agree to the terms outlined in this policy.

1. Eligibility for Returns

Customers may request a return or replacement if:

• The wrong product was delivered.

• The product received is damaged, defective, or faulty.

• The product does not match the description provided.

• The product is missing parts or accessories (where applicable).

• A food/grocery item arrives spoiled, damaged, or unsuitable for consumption.

• The product has quality issues verified by FreshCo.ng.

Return requests must be submitted within the applicable return period.

2. Return Period

Customers should report eligible issues within:

• 24 hours for fresh foods, groceries, and perishable items.

• 7 days for non-perishable products unless otherwise stated.

Requests submitted after the applicable period may not be accepted.

3. Conditions for Returning Items

To qualify for a return:

• The product must be in the condition received.

• Original packaging should be retained where possible.

• All accessories, manuals, tags, and included items must be returned.

• Proof of purchase/order details must be provided.

FreshCo.ng reserves the right to reject returns that do not meet these conditions.

4. Non-Returnable Items

Certain items cannot be returned due to safety, hygiene, or product nature, including:

• Fresh food items after acceptance by the customer.

• Opened or used consumable products.

• Perishable goods without valid quality complaints.

• Customized or personalized products.

• Products damaged due to customer misuse.

• Items without proof of purchase.

5. Damaged or Wrong Items

If you receive:

• A damaged item

• An incorrect product

• A missing item

Please contact FreshCo.ng Customer Support immediately with:

• Order number

• Product details

• Photos/videos showing the issue (where applicable)

FreshCo.ng will review the complaint and provide an appropriate solution.

6. Refund Policy

Approved refunds may be processed through:

• Original payment method

• FreshCo.ng wallet/store credit

• Other available refund options

Refund processing time may depend on:

• Payment provider

• Bank processing times

• Verification of the complaint

7. Replacement Policy

Where possible, FreshCo.ng may replace eligible items instead of issuing a refund.

Replacement depends on:

• Product availability

• Seller inventory

• Verification of the complaint

8. Seller Responsibility

FreshCo.ng sellers are responsible for:

• Providing accurate product information.

• Delivering products that match listings.

• Ensuring product quality.

• Proper packaging and handling.

Sellers may be responsible for refunds arising from seller-related errors.

9. Cancellation Policy

Customers may cancel orders before the order has been processed or dispatched.

Once an order has been shipped or handed over for delivery, cancellation may not be possible.

10. Fraudulent Claims

FreshCo.ng reserves the right to investigate return and refund requests.

Accounts involved in:

• False claims

• Abuse of the return system

• Suspicious refund activities

may be restricted or suspended.

11. Marketplace Purchases

For products purchased from third-party sellers on FreshCo.ng:

• Return decisions may depend on seller compliance and product category.

• FreshCo.ng may mediate disputes between customers and sellers.

12. Policy Updates

FreshCo.ng may update this Return & Refund Policy periodically.

Changes become effective once published on the platform.

13. Contact Us

For return, replacement, or refund requests:

FreshCo.ng Customer Support
Website: FreshCo.ng
Email: support@freshco.ng
Phone: 07054443019

FreshCo.ng is committed to providing quality products and a trusted shopping experience for all customers.