Privacy Policy – FreshCo.ng

At FreshCo.ng, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile application, marketplace, and related services.

By using FreshCo.ng, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use FreshCo.ng, we may collect the following information:

Personal Information

This may include:

• Full name

• Email address

• Phone number

• Delivery address

• Billing information

• Account details

• Order history

• Customer support communications

Payment Information

When you make payments, we may collect payment-related information required to process transactions.

FreshCo.ng does not store your complete debit/credit card details. Payments may be processed through secure third-party payment providers.

Device & Usage Information

We may collect:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• App usage activity

• Log information

This helps us improve our services and user experience.

2. How We Use Your Information

FreshCo.ng may use your information to:

• Create and manage your account.

• Process and deliver orders.

• Communicate with you about purchases.

• Provide customer support.

• Improve our website and services.

• Personalize your shopping experience.

• Prevent fraud and unauthorized activities.

• Send important service updates.

3. Cookies & Tracking Technologies

FreshCo.ng may use cookies and similar technologies to:

• Remember your preferences.

• Improve website performance.

• Analyze platform usage.

• Provide relevant content.

You can manage cookie settings through your browser settings.

4. Sharing of Information

FreshCo.ng may share your information with trusted third parties when necessary to provide our services, including:

• Delivery partners

• Payment processors

• Sellers (where required to fulfill orders)

• Technology service providers

• Customer support providers

We do not sell your personal information to third parties.

5. Seller Access to Customer Information

For marketplace orders, sellers may receive limited customer information necessary to fulfill orders, such as:

• Customer name

• Delivery details

• Order information

Sellers are required to handle customer information responsibly.

6. Payment Security

FreshCo.ng uses reasonable security measures to protect payment and personal information.

However, no online system can guarantee absolute security. Users should protect their account credentials and avoid sharing passwords.

7. Data Retention

We keep personal information only for as long as necessary to:

• Provide our services.

• Complete transactions.

• Meet legal obligations.

• Resolve disputes.

• Improve our services.

When information is no longer required, we may securely delete or anonymize it.

8. Your Privacy Rights

Depending on applicable laws, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion of certain information.

• Withdraw certain permissions.

• Ask questions about how your data is used.

To make a request, contact FreshCo.ng support.

9. Children's Privacy

FreshCo.ng is not intended for children who cannot legally enter into agreements without parental supervision.

We do not knowingly collect personal information from children without appropriate consent.

10. Third-Party Links

FreshCo.ng may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of external platforms.

Users should review the privacy policies of third-party services they access.

11. Marketing Communications

With your permission, FreshCo.ng may send:

• Promotional messages

• Product updates

• Special offers

• News and announcements

You can unsubscribe from marketing communications at any time.

12. Changes to This Privacy Policy

FreshCo.ng may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy:

FreshCo.ng

Website: FreshCo.ng
Email: support@freshco.ng
Phone: 07054443019

FreshCo.ng is committed to protecting your trust and keeping your personal information secure.